Elaine Wilcox, Galvan’s customer service and sales administrator for hot-dip galvanizing, joined the company in March 2021. While she is relatively new to Galvan, she is a seasoned pro in customer support.
Elaine has been in the field since 2013 when she took a supervisory customer service position at a major grocery chain in the Northeast. She later worked as Sales Operations Administrator for an industrial equipment wholesaler in New York state. Her last stop before Galvan was in the financial industry.
With eight years of experience in industrial, consumer and financial sales and customer service, Elaine brings strong skills to the table for Galvan, including team management, time management, problem solving, and communication.
“I really enjoy the variety of the work that I do here, the team here at Galvan, and getting to know all the customers,” Elaine says. ““It’s exciting to work with an industry leader like Galvan. I look forward to hearing from our customers every day. There’s always a new challenge!”
She works closely with Galvan’s growing list of steel fabricators, construction and manufacturing companies to ensure they receive the highest level of service from order entry to scheduling and shipping. Her goal is to always meet or exceed customer expectations.
Elaine plays a major supporting role to Galvan’s hot-dip sales manager Ben Kelly, providing quotes for new customer opportunities and following up on the details that make for a better customer experience.
“Sometimes I ask a lot of questions. Even though we’re just talking on the phone or through emails, I try to get to know our customers. I think one of the most important skills in my job is to be a good listener,” she says.
Galvan President Laurens Willard agrees. “At Galvan, our focus is always on the customer,” he says. “Elaine’s skill set and experience definitely enhance our ability to meet the customer’s needs.”
Elaine’s educational background includes undergraduate and graduate degrees in anthropology. Away from the office, she enjoys hiking, yoga and long walks with her dog, Lennox.
If you’re a Galvan hot-dip customer, Elaine is already working for you. Give her a call today.