Customer Service and Sales Administrator

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Job Title: Customer Service and Sales Administrator 

Location: Harrisburg, North Carolina

Shift/Hours: Mon-Fri 8 am – 5 pm


The Customer Service Representative (CSR) is responsible for assisting clients in all aspects of orders. The CSR also supports the sales and accounting team.  

Essential Duties and Responsibilities

  • Communicate with clients via phone, fax, and email 
  • Foster relationships with clients to ensure a successful circulation of information 
  • Order processing, scheduling, and invoicing
  • Manage trucking and transportation of products
  • Create and manage bill of ladings
  • Follow up with clients as needed
  • Assist with Inventory Management
  • Work with production on scheduling, projects, and specialty orders
  • Data entry and management of records
  • Support the sales department
  • Assist with accounting month end close
  • Administrative duties as required 

Required Qualifications

  • Manufacturing Customer Service experience
  • Intermediate Microsoft Office skills required
  • Microsoft Excel experience is required
  • Strong customer service skills including the ability to always remain professional
  • Should be a self-starter who is proactive with strong sense of urgency and ability to meet deadlines
  • Excellent verbal and written communication skills 
  • Strong organizational skills
  • Must successfully pass a background check and drug screening
  • High School Diploma or equivalent; college degree preferred 

Excellent Benefit Package

  • Generous 401k match
  • Medical, Dental, and Vision Insurance
  • Life Insurance (Spouse & Children)
  • Short-term Disability Insurance
  • Paid Time Off
  • Profit Sharing

Work Environment

While performing the duties of this job, the employee is generally in an office environment, however the employee will occasionally be required to enter a warehouse environment with noisy and dirty conditions.


Physical Demands

While performing the duties of this job, the employee is regularly required to work at a computer and move about an office environment.  The employee is also required to move about a warehouse environment for task completion.


The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee as required.

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