Customer Service and Sales Administrator

Job Title: Customer Service and Sales Administrator 

Location: Harrisburg, North Carolina

Shift/Hours: Mon-Fri 8 am – 5 pm

Description

The Customer Service Representative (CSR) is responsible for assisting clients in all aspects of orders. The CSR also supports the sales and accounting team.  

Essential Duties and Responsibilities

• Communicate with clients via phone, fax, and email 
• Foster relationships with clients to ensure a successful circulation of information 
• Order processing, scheduling, and invoicing
• Manage trucking and transportation of products
• Create and manage bill of ladings
• Follow up with clients as needed
• Assist with Inventory Management
• Work with production on scheduling, projects, and specialty orders
• Data entry and management of records
• Support the sales department
• Assist with accounting month end close
• Administrative duties as required 

Required Qualifications

• Manufacturing Customer Service experience
• Intermediate Microsoft Office skills required
• Microsoft Excel experience is required
• Strong customer service skills including the ability to always remain professional
• Should be a self-starter who is proactive with strong sense of urgency and ability to meet deadlines
• Excellent verbal and written communication skills 
• Strong organizational skills
• Must successfully pass a background check and drug screening
• High School Diploma or equivalent; college degree preferred 

Excellent Benefit Package

• Generous 401k match
• Medical, Dental, and Vision Insurance
• Life Insurance (Spouse & Children)
• Short-term Disability Insurance
• Paid Time Off
• Profit Sharing

Work Environment

While performing the duties of this job, the employee is generally in an office environment, however the employee will occasionally be required to enter a warehouse environment with noisy and dirty conditions.

 

Physical Demands

While performing the duties of this job, the employee is regularly required to work at a computer and move about an office environment.  The employee is also required to move about a warehouse environment for task completion.

 

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee as required.